Return & Refund Policy

Return & Refund Policy

At Collarly, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Personalized products (custom engraved collars) cannot be returned or refunded unless they arrive damaged, defective, or with an engraving error made by Collarly.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at [your email] with photos of the issue.

We will replace the item or issue a refund where appropriate.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds are processed back to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.